Returns & Exchanges
We want you to be fully satisfied with Moho Animation Software; however, due to the digital nature of our products, we offer a 30-day money-back guarantee for customers who encounter technical incompatibilities or are unsatisfied with their purchase. Please ensure your hardware meets the minimum system requirements before initiating a return request.
Request a Refund
Contact our support team within 30 days of purchase with your order number and the reason for your request.
Verify License Status
Our team will verify your license key and ensure that the software has been deactivated on all associated hardware devices.
Processing and Approval
Once deactivation is confirmed, we will process your refund back to the original payment method within 5-7 business days.
Final Confirmation
You will receive an email confirmation once the transaction is complete and your digital license has been officially revoked.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing